1. Information We Collect
Innova-Aid (We, Us, Our) recognise that your privacy is important, and we are committed to protecting the privacy of the personal information we collect from you. We manage your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles.
2. What is Personal Information
In order to provide you with the services, Innova-Aid may request from you personal information or information related to your health.
Personal information is defined as information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained for the information or opinion.
We may request health information from you to assist with you query and this includes personal information that is information or an opinion about physical or mental health or a disability of an individual. It also includes information or an opinion about:
• A health service provided, or to be provided, to an individual
• An individual’s express wishes about the future provision of health services to him or her
• Other personal information collected in connection with the donation of human tissue
• Genetic information that is or could be predictive of the health of an individual or their relatives or decedents.
3. Types of information collected
We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the products and services you are seeking. The kinds of information we typically collect include name, your position, address, telephone number, email address, bank account details and/or other information relevant to providing you with the products and services you seek.
4. Information Collection Policy
We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. Generally, collection of your personal information will be effected either directly by us in person, over the telephone or by way of an online forms through our website. From time to time additional and/ or updated personal information may be collected through one or more of these methods. We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested, we provide.
5. Consequences of not Providing Information
Failure to provide the requested personal information may affect the adequacy or appropriateness of service that we are able to provide.
6. Information Disclosure
We will not use or disclose personal information collected by us for any purpose other than:
a) the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure;
b) where you have consented to such disclosure; and
c) where the National Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body.
We may use the personal information collected from you for the purpose of providing you with direct marketing material, however you may, by contacting us by any of the methods detailed below, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
It is a condition of your engagement with us that you adopt and agree to this Privacy Policy.
7. Storage of Personal Information
Your personal information is generally held in your client file. Information may also be held in a computer database. We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
In the event you cease to be a client of Innova-Aid , any personal information that we hold about you will be maintained in a secure storage facility, and destroyed after an appropriate period of time that complies with legislative and professional requirements (usually 7-10 years).
8. Correction of Personal Information
We will endeavour to ensure that the personal information about you that we hold is up to date and accurate.
You may request access to personal information we hold about you, by making a written request using the contact details set out below. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
9. Internet Site
Innova-Aid website may at times contain links to other websites whose operator may or may not adhere to a Privacy Policy or be governed by the National Privacy Principles. While it is not necessary to register your personal details to use our website, we may in future offer a registration service, which will enable you to receive product and service updates, newsletters and other information. In the event you do register with us, we will collect personal information from you including your name and e-mail address. If you have registered with us and decide, at any time, that you do not wish to receive any further information from us, you can send an email to the e-mail address noted below requesting to be removed from our online registration database. Please allow two weeks for your request to be actioned.
You may amend or update your registration details by sending an email to the email address noted below providing your amended details. Please allow two weeks for your request to be actioned. Our website may use cookies, which would allow us to identify your browser while you are using our site.
“Cookies” do not identify you; they simply allow us to track usage patterns so that we can measure the level of interest in various areas of our site. All browsers allow you to be notified when you receive a cookie and elect to either accept it or not.
Your Internet service provider should be able to assist you to set your preferences.
10. Complaints
If you wish to complain about any breach or potential breach of this Privacy Policy or the National Privacy Principles, you should contact us by any of the methods detailed below and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within 30 days and responded to.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (OAIC).
The Office of the Australian Information Commissioner
GPO Box, 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
11. Contact Details
You can mail, fax, phone or email information to us or provide the information personally at our office:
Innova-Aid
Address: 8/82 Redland Bay Road, Capalaba, Queensland, 4157, Australia.
Attention: Innova-Aid - Privacy Officer
Telephone: +61 73829 9684
Fax: +61 7 3184 4861
Email: sales@innova-aid.com.au
